Customer Testimonials
I would recommend Ray Dennison to anyone wanting to buy a new or used car or truck. The sales staff, Rick Wisner in particular, is exceptional. Rick was receptive to my every need and anticipated the extras that made a good truck great. Chris in finance is extremely knowledgeable and made the finance portion quick and simple. This is the fifth vehicle my wife and I have purchased from them and will definitely come back. The service area is top notch and second to none.
We had bought from Ray Dennison Chevy before and this was our first choice when shopping for a second vehicle! We bought our 2025 Chevy Equinox EV from them and loved it so much, we just got our second Equinox EV! Thank you Logan and the team for helping us into our second EV. They also gave us top dollar for our trade in! We wouldn’t go anywhere else for our vehicles! Thank you again! Go see Logan and Ray Dennison!
What wonderful, enjoyable people! Every transaction was positive and helpful. I travelled over 200 miles to this dealership, and it was worth it. Charlie Vaccaro is spectacular, and Chris was super helpful in finance. I now have a beautiful used vehicle, and I was treated very fairly with my trade-in. I will certainly be looking at the Dennison website next time I need a vehicle. You need to as well--you'll be glad that you did.
I just bought a vehicle today & my salesman (Cory) made my experience great! From start to finish, he made the whole process smooth & easy. I was nervous going into it because it can be an intimidating & overwhelming experience (especially as a first time buyer) but I immediately felt heard & taken care of while working with Cory. Cannot recommend him & the Ray Dennison team enough! Thank you for your time & help!
Do not schedule an appointment for service on line. They can and will override it with call in appointments. They cancelled mine because the date which was accepted on line had all ready been taken by a call in so mine was cancelled the day before I was scheduled. Not happy at all. Reschedule with another dealership to get my car worked on. This has happened twice now. There won't be a third time. I will go elsewhere for services. A very unhappy former customer who had purchased 3 new vehicles from them since 2017.
Very easy to deal with,made sure car was detailed even though It was a rainy day when I picked it up.
I purchased my first reliable vehicle at Ray Dennison Chevy in 2014 and she was with me for 10 years before I upgraded. Now, I work here and can’t say enough great things about my co-workers, managers and owners. Wonderful place to be as a guest and an employee.
Charlie!!!! You were amazing throughout the whole process! He took time to explain every detail of the vehicle after my purchase! He made the whole process easy and I really enjoyed my experience! Everyone there was great and I highly recommend!!! See ya soon Charlie 😉
My husband and I purchased a car this past weekend. Scott was amazing!! He was very knowledgeable, straightforward, patient, and kind during the process. Amit in the finance department was also amazing! He did a great job at walking us through our options. Definitely recommend buying through Ray Dennison Chevrolet!
The service manager, Jeff, went above and beyond to help me. I had come in for service and found out that my car's title had been (incorrectly) branded. This meant GM would not allow any warranty repairs to be done on it.
After I contacted the dealership where I purchased the car, I returned to Jeff and explained that this was an error. He took it upon himself to research and resolve the issue for me. By taking on the responsibility of correcting my title, he made the experience painless for me.
My car was repaired and returned to ... Read More Google - Jun 4, 2024
Had awesome staff ! Very helpful ! All were easy and kind to work with ! Highly recommend !!
Great experience, our salesman Curt Durm was excellent, he was very knowledgable, courteous, and very informative on the car we purchased....took all the time we needed and even assisted with the loading of our phones to the car.....he has called to make sure all is going well and if we had any questions. We have purchased many cars from Ray Dennison dating back about 50 years, Brian Dennison even took the time to come out and say Hi and thank us for purchasing from Ray Dennison Chevrolet once again......highly reccomend both the dealership and Curt Durm our salesman.....
It was a great experience
Thanks again Ray Dennison. You guys came through on our 2017 Silverado extended cab 5.3. We appreciate doing business with you and appreciate your Sales team.
The team did a great job with the overall service. I had an appointment scheduled but my car couldn't make it to the dealership because the battery had failed. The dealership was kind enough to call a tow company on my behalf to have the vehicle towed to the shop to be repaired. That's great customer service! Jacob H.
I had to buy a new car due to an accident and was nervous about not getting everything I wanted and Logan was able to help me get a brand new car (never thought I’d buy new) but it’s perfect and everything I wanted! I love it so much and Logan was fantastic to work with!
Very easy to work with
Punctual, professional and courteous! Thank you for the great experience!!
The Team at Ray Dennison were great. Scott did a great job showing me the truck and covering all of the options. He allowed me ample time to test drive the truck. Very personable and professional. Brett and Amit were equally awesome. I will recommend Ray Dennison to anyone that asks me about my vehicle. Great experience.
The best car buying experience,no pressure,informative, and friendly
Great car buying experience! Rick and Jeff are awesome! Kept me informed every step of the way about the update on my vehicle being built and shipped. No pressure or hassle. I highly recommend them.
Charlie Vaccarro, car salesman, was very personable, helpful and informative. He made buying a car very easy! I will recommend him to all my family and friends. Gary Geracie, the financial representative, was very easy and informative to work with also. We were very satisfied in every way dealing with Ray Dennison Chevrolet.
They made the whole service experience easy and quick. Prices were exactly as quoted and the service was prompt and fast.The night drop box fit my schedule perfectly.
It was a simple and easy process buying our new Colorado today!!! Love our new truck!
Quality work as always
Replacement of a faulty battery that I bought there took hours. Way too long. Won't buy batteries from there again.
Was great
they were pretty nice to me
I needed to drop my car off for a minor repair and pick up a loaner, I got there at 7Am and I was out the door by 7:15, Shirley had all my paperwork ready for me when I got there! There was no waiting and I was able get to work on time!
We went to several other dealerships. The sales people were pushy. Eric Martin took awsume care of us. He was great at explaining every aspect of our purchase. Thanks Eric.
Service advisor was very good
I had a great experience and was able to get the truck I was really wanting thanks to the help of the sales and finance team. Will definitely recommend and go back!
Fast service and the service advisor was very courteous
Very efficient and quick. Even got a same day oil change appointment when I called.
I recently purchased a new vehicle from Ray Dennison Chevy and I cannot express enough how happy I am with my purchase as well as the experience I had with the staff here! The salesman who assisted me, Scott, was so kind, patient, and knowledgeable and ensured I was well taken care of. Ahmed, in financing, made the process quick and painless! Even the employees that weren’t assisting me directly made me feel welcome. 10/10, highly recommended!
FAST AND FRIENDLY SERVICE.....
The service department leaves little to be desired. I had a truck with a trailer brake update that needed to be done. I called them about 6 months ago to schedule an appointment. They said they needed to order parts and would get back to me. 2 months later, without hearing anything back, I was in for an oil change so I talked with the service department. They again said they needed to order parts. About her two months past. I called them again. They acted like I have never called and again told me they needed to order parts. I called ... Read More Google - Mar 25, 2024
My wife and I went in today to trade in an older Chevy, hoping to make it a down payment for a used car. We were greeted pretty warmly by a sales rep, Kent Bradsher, and worked together from there. We let him know what we needed, and he immediately had a few ideas in mind for us, one of which we ultimately settled on. Brett Jennings did our financing and, after not long at all, we were basically ready to go. They made the whole process a very stress-free experience, and my wife and I wanted to express our ... Read More Google - Mar 22, 2024
Dealt with my extended warranty wonderfully!
My husband and I had a WONDERFUL experience purchasing a vehicle from Ray Dennison Chevrolet last weekend! Scott Hansen was our Sales Consultant and he was extremely knowledgeable, professional, funny and very kind! He took the time to answer all of our questions and worked with us to make sure we were happy and comfortable with the purchase. Amit was the Business Manager we met with, and he worked with us, and our local bank, on the finance part and he was great at explaining our options. The two of them were so friendly and did an awesome job getting ... Read More Google - Mar 14, 2024
I hate buying cars and the back and forth negotiating was a painful process. My offer was “too low” on a used car in “high demand”. Went back three weeks later and it was still there with the same miles on the odometer. Clearly it wasn’t in high demand. Gave it 2 stars instead of 1 because I ended up buying the car. 😆
It went great!
Always professional and do great work.
Last week a semi threw a metal object towards my vehicle, hitting my sunroof and shattering it instantly. Definitely something that doesn't happen every day. Aaron Karneboge, in the service department answered my call, got me in promptly, ordered the new glass, and got it replaced very quickly with no issues. It's very important to have employees that lead the front with customer service, and he did just that. Thanks Aaron!
Helped to do everything to solve the problem.
I had an emergency the morning my truck broke down at 6:00 AM on my way to the hospital. Called a tow to take it to Dennisons Chevrolet. Called them later and explained what happened. Aaron in the service department took it from there. He kept me informed and the vehicle was repaired in a few days.
A huge shout out to John Dennison, Eric Martin and the Ray Dennison team for making my car buying experience the best it’s ever been! They truly care about their customers and do everything possible to make your experience the best possible. Highly Highly recommend Ray Dennison Chevy and also Eric! They took the time and effort to make this possible for me and I couldn’t be more grateful for the team at Ray Dennison. Thank you all so much for everything and I look forward to many more years of business!
Jeff Nolan made my experience pleasant and painless, answering all my questions and demonstrating patience. Jeff Nolan is not in sales, but his commitment to customer service is the reason I will buy my next vehicle from Ray Dennison.
Have never had a bad experience at the dealership.
Purchased my vehicle here at the end of 2022. That experience was good, however, it seems as though every experience since then has been a bigger deal than need be including today’s experience.
I called here awhile back after looking for places that repair leather, being told by someone at the location that a third party person repairs leather for their vehicles and that the person who spoke with me would get the info and call me back. He never did.
I called back some time later after a noise, audible to myself and passengers in my car, presented itself ... Read More Google - Feb 7, 2024
Not impressed with the service department. Brought my truck in three times for fixing my leaking tires. First and second time they told me no leaks. I expressed that they are losing pressure and they didn’t wanna do much. Third time, brought it in and they said they can try to reseal it but may need new tires.
I knew I didn’t need new tires and that it was just a simple rim leak.
Took my truck in today to a different dealership and they told me three tires were leaking from the rim and all four valve ... Read More Google - Jan 30, 2024
After 2 days of my vehicle being in their shop, I was told I need new tires and that's why my vehicle was having the problems I was experiencing. After some push back from me, because I didn't believe the tires were the issue, they finally told me one of my struts was "leaking just a little". Without fixing it, they sent me home with my vehicle because they needed their loaner car back and they told me they would get me in next week to fix it. I never heard back from them after that, so ... Read More Google - Dec 15, 2023
They didn't recap the oil after my oil change. I didn't catch it until after driving couple hundred miles for the holiday and work. It could have easily blown my engine. I'm lucky to have noticed it when I did so that hopefully no permanent damage is done.
Called service because Gen motors said recall on my vehicle for something again Im a girl don’t know all the verbiage, had a case number from GM and service guy was rude like I was bothering him and made me feel like I was dumb
I co-signed for a used Chevy Cruze and within 36 hours of taking it off the lot, the engine light started flashing and it is not driveable. Make sure you get bumper to bumper warranty if you buy used here. Also this happened on a Sunday when they’re closed. Really never heard of a car dealership that’s closed on Sunday. They should at least give a loaner while they figure this out.
Went last week Scam they are running short on business so they are upping the price and using every little tactical that they can to squeeze a dollar out you instead of fixing the main issue went there to get an issue fixed pay close to $400 for something that didn’t even need fixed then they tried to charge me another 2k fix a $400 problem . on top of that they charge you for diagnostics and they don’t give you the paper so for all you know they could just be charging you $100 for no reason or if they do ... Read More Google - Sep 28, 2023
I spoke to a salesman who seemed interested in helping me after everyone else acted like I wasn’t there. He took my contact information and order details. The sales rep mentioned that he would get back to me, but I never heard back from him.
I was very disappointed with the customer service I received. I felt like they didn't take my business seriously. I would not recommend this dealership to anyone.
They definitely need to train their salespeople to follow up with potential customers. I mean I’m pretty sure that’s one of the main components ... Read More Google - Sep 5, 2023
Ray Dennison Chevy has had our truck for over a month and has not begun work on it. Today when my husband called to check in because it’s been weeks without a word, the service technician told him no work has begun on our truck and will NOT be until he comes in and puts down $4,000 out of the supposed $6,000 bill we’ve been quoted. Um what??? First off, we’ve been in to the dealership in person AND have called and discussed the work to be done, and never once was this relayed to us. It seems like ... Read More Google - Sep 1, 2023
They are ok. Sales person we just didn't vibe with and they missed a sale by getting our hopes up on a car that was in the sales area that shouldn't have been since it was on the recall list. We get it has a recall. Just disappointed that was in the sales area.
Whos idea was it to not put any prices on the cars?!? I hope they got fired for losing your office a BUNCH of customers because there are no prices on any of the cars. And then it was probably the saaaame person's idea that when you call all it does is loop asking if want to hear a list of workers. Go to GMC! you can get prices and talk to a person
Places like this is what ruins the car shopping experience.
My wife and I visited Ray Dennison Chevrolet Pekin IL, to shop for a replacement vehicle as hers had been totaled in a recent hailstorm. Salesman Ruben approached us and offered to let us test drive a 2021 Toyota Highlander. During the test drive (15 mins) I noticed the windshield was cracked and dash trim around air vents was severely damaged. Back at the dealership Ruben went back and forth on price 2x’s (10 mins) and suddenly became very somber and acted as tho he didn’t care if we purchased the vehicle or not. We submitted a deposit and left the ... Read More Google - Apr 18, 2023
Amit Mark was a terrible financial manager. Very rude towards my grandpa when he had a simple question about banking. Got defensive and said my grandpa was accusing him of lying when all he did was ask a question about what the bank told him. Don’t go here unless you want to be treated like you don’t matter. Also got the car with under a quarter of a tank of gas and it wasn’t detailed..
They only sell expensive vehicles
Worst dealership I've ever dealt with! Bought a truck with cash $11k last week. It didn't even last 500miles before it broke down. Low oil pressure light kicked on, wheel hub assembly was trashed, power steering pump was leaking along with wheel sensors had to be replaced. Valve cover gaskets and rear seal leaking oil. They also hadn't even fixed an airbag recall that this year vehicles had. After bringing it to another dealership and spending another $3k The engine is junk! Do not recommend this dealership they will rip you off.
The gentleman at the desk was very rude and customer service was horrible his name was Keith I do understand everyone has bad days but I also work in a customer service job so no reason for it unacceptable I probably won't be back and won't recommend your service ever again I came to you because I want to not cause I have to I gave a one star because no star wasn't a option
Salesman are pushy.
Took them 2 hours to tell me that my negative battery post had corrosion on it and it was loose. 170.00. Very disappointed.
Where do I even start... the first time I went to Ray Dennison, they told me they were going to pick up and orange equinox for me. I came back the day it was supposed to arrive to find out they sold it to someone else. LIKE WHAT? You went to get it FOR ME!! Then like the forgiving person I am, I tried Ray Dennison again for a truck this time. I signed the papers, they cashed my check, and then told me they didn't have the title yet. Guess how long I had to wait? 2 payments. Did ... Read More Google - Sep 23, 2022
Honestly disappointed!! I brought my car in for tire repair, was told there was a nail and it needed replaced for $153.00. Took it to my mechanic and he plugged tire for $20. Not to mention, my check engine light has been on since I left your company and it's acting oddly now too and will need maintenance!!! Not impressed with Ray Dennison's customer service, thanks for nothing!!
Left the dealership and my cruise control wouldn’t work and my check engine light came on. The truck also showed that there was no oil pressure. Called and was told to bring it in on Friday. My boyfriend checked the truck when he got home and some wires/cords had been left disconnected. Luckily he was able to fix your mistakes.
Wouldn’t help me with the problem with my Tahoe …. Told me I have to take it to a body shop. I noticed the problem right after we purchased our Tahoe. Very unhappy with no one helping or that your not willing to at least help get the problem fix.
1st, they answered, emailed me, my seeking the 2010 Hummer. They have it, I still see it advertised. I emailed them I wanted to buy the Hummer and had to schedule the transported for Pickup.. to call me.. Never did nothing.. I asked 4 questions, never got an answer. I have emailed them, called them no answer. Nothing! It is obvious they do not want to sell to me.!
This place did not honor my certified vehicle warranty they were going to charge me to fix my car it took me explaining to them for over 30 minutes I have warranties from GM and them before they would do anything the finance manager refused to look up my information I was treated like I didn't matter I Would never recommend this place to anybody
They posted an ad about a white 2006 GMC Sierra 2500 for 6000. I drove over an hour to look at it. There was a sticker on it saying it needed major engine and transmission repairs No indication of that online.
Never go back again
I already sent an email regarding lack of listening to customers. My experiences with your service dept have never been top notch.
Totally payed too much for the vehicle. Took in to get fixed. Screw on warranty. Told me $600 to fix. Put my friends computer to it. Fixed myself for about $16
I took my truck in for an oil change and tire rotation. They handed me the receipt showing everything was completed. Found out when I got it home that the tire rotation was not done. I went in and complained in service department the next day. Date of service was 9-9-21 at 2:30pm.
I'd like to thank Ray Dennison Chevrolet and Danny. They have a great team and are willing to get you in that new car.
I won't ever purchase a vehicle from Dennisons.The salesman are very rude and unprofessional. Enough said.
I called to get my vechile in to be checked and jeff in service was ruse to me. So i asked to apeak to the manager and shawn the assiant manager of the service department got on the phone and i was asking him about my warranty and what i was told when i bought the vechile amd he laughed at me and was very rude to me. Bith was talking over me. I WILL NEVER RECOMMEND THIA DEALERSHIO TO ANYONE FOR ANYTHING
The sales person never called back with answers to my questions about the Chevy Malibu, so I bought one from an other dealer. Thank you.
I had the most awesome car buying experience at Ray Dennison Chevy. The Salesman Mr. Charlie Vaccard made it the most Pleasant, Stress Free, No Hassles experience I’ve ever had a a Great Price! Charlie was very knowledgable, ran through every option and detail on the New 2021 Silverado Crew Cab I bought before I test drove. After hitting every Auto dealership in the area this morning Ray Dennison had the best assortment of trucks in the area. They had exactly what I was searching for. Finance Manager Amit Mark made it a breeze...That’s how car buying experience ... Read More DealerRater - Apr 29, 2021
I've bought 3 cars from this dealership. It was all smiles when everything goes right. But when I wrecked my car it was a diferent story. Poor communication, and feel I was mislead on the loaner car I never received. 3 cars. I won't be buying the next here. Or at any sister company.
After talking with Dennison's Service Dept, they came to a decision to partially re imbursed me a small amount of the money charged as I was quoted a lesser amount.
Purchased 4 cars over the last 30 years, Although took my van in for a module to be put on .Was told that the part would be $450.00 and labor, $120.00.Thought it sounded fair, but added fixing a door handle and installing a new lock in my driver's door, it jumped to over $1445.00! Picked up the truck, never had any problems with it shifting, now it won't shift into second, third !
The door handle I had them to replace costs, 61.02, although the labor took them over 3.5 hours at $120.00 per hour of a total of over $400.+The lock in my door wasn'... Read More Google - Mar 31, 2021
Cracked my trim. Not answering emails when I reached out to the GM. Horrible service
Didnt go through my bank and was asking to much for truck....hey guys go look at new f150 prices
Sales was great. Service not so much. I recently took my truck in for service and got it back with the same issues. And I've had it in three times.
